Users can create immutable flow versions and associate aliases with them, enabling resources like queues and phone numbers to point to an alias rather than a fixed version. This allows seamless switching between flow versions with a single update.
This approach supports isolated testing of new flow versions without disrupting live traffic, then quick rollout by repointing production aliases. The feature is available across all AWS regions offering Amazon Connect Customer and aims to minimize disruption during customer experience improvements.
Source & further reading
Amazon Connect Customer now supports versioning and aliasing for flows ↗Source published 2026-10-30. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.