The Global Resiliency feature provides Amazon Connect administrators a dedicated console page showing overall readiness for switching Regions, detailing resource synchronization status such as phone numbers and user configurations. It flags items requiring action and enables direct remediation by associating resources with traffic distribution groups.
This centralized overview aims to simplify management of global resilience posture, allowing ongoing verification that an instance is prepared for a Region switch. The feature is deployed across all AWS Regions supporting Amazon Connect Customer Global Resiliency, improving operational confidence in multi-Region deployments.
Source & further reading
Amazon Connect Customer Global Resiliency now provides business users visibility into resiliency readiness across linked Regions ↗Source published 2026-10-19. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.