Managers can now run a one-click automated check during form setup that compares evaluation questions against best practices for AI scoring reliability. The system flags vague questions and provides context suggestions to ensure specific, fair evaluations, for example clarifying required disclosures.
This feature reduces manual effort in tuning evaluation forms and improves fairness in scoring both human and AI agents. Availability spans multiple AWS global regions, offering consistency in performance management across deployments.
Source & further reading
Amazon Connect Customer now provides automated checks to improve performance evaluation forms ↗Source published 2026-10-09. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.