Amazon Connect Customer Outbound Campaigns was deployed in the AWS GovCloud (US-West) region, providing government and public sector customers with a secure solution for automated outbound calling. Features include configuring campaigns with preview, progressive, predictive, or agentless dialing modes, automated answering machine detection, and seamless connection to agents when calls are answered by humans.
Campaigns can be controlled via APIs, enabling integration with existing scheduling and notification systems. Call destinations are limited to the United States, and campaign metrics are retrievable through a dedicated API for analysis. This service support aims to improve outreach efficiency in public sector applications requiring compliance with federal security requirements.
Source & further reading
Connect Customer Outbound Campaigns now available in AWS GovCloud (US-West) ↗Source published 2026-09-30. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.