Amazon Connect Customer Enhances Reference Data Management for Contact Centers

New data table features empower business users to update contact center configurations in real-time without technical help.

By Elena Parker · Editorial pseudonym · 2026-09-29 · 1 min read

AI-ASSISTED REPORTING · RETROSPECTIVE ARCHIVE

Retrospective edition: 2026-09-29. Source published: 2026-09-29. Added to this archive: 2026-11-03. This briefing was prepared later from the linked announcement; it was not published on this website on the historical edition date.

Amazon Connect Customer improved administrator capabilities by allowing larger data tables holding up to 20,000 entries to define contact center parameters like operating hours and AI prompts. Administrators gain functions to export, bulk-edit, migrate, and import reference data using Excel, DynamoDB, and other tools.

This enhancement enables non-technical business teams to maintain and adjust contact flow configurations dynamically as conditions evolve, reducing reliance on technical staff. The feature is available in all commercial and GovCloud AWS regions where the service is offered.

Source & further reading

Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time ↗

Source published 2026-09-29. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.