Managers can import evaluation form PDFs into Amazon Connect Customer, where AI extracts questions, answer options, scoring methods, and sections to generate draft evaluation forms automatically. This capability reduces manual rebuilding effort when migrating existing quality programs into Connect.
The system supports guidance via natural language instructions to refine form creation accuracy, such as splitting broad questions. This feature is available across multiple AWS regions, facilitating smoother transitions from third-party quality tools to Amazon Connect's evaluation workflows.
Source & further reading
Amazon Connect Customer can now import evaluation form PDFs using AI ↗Source published 2026-09-16. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.