As organizations adopt custom metrics across teams, Amazon Connect introduced tag-based access control allowing fine-grained permissions on metric visibility and modification. Metrics can be tagged by team ownership, enabling full control by one group, view-only by others, and restricted access where necessary, preventing unauthorized edits.
This approach balances collaboration with governance by preventing changes that could affect other teams' reporting. Search and discovery of metrics adhere to these access rules, ensuring users only interact with metrics permitted for their roles, streamlining multi-team metric management.
Source & further reading
Amazon Connect Customer custom metrics now supports tag-based access control ↗Source published 2026-09-16. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.