Agents can now directly export selected case data from their workspace, choosing fields and applying filters to customize CSV outputs. This streamlines collaboration by allowing secure sharing with internal or external stakeholders such as vendors or legal departments.
Administrative controls limit export permissions through security profiles, ensuring governance. This feature is available in multiple AWS regions worldwide, enhancing operational flexibility and data accessibility in contact center environments.
Source & further reading
Amazon Connect Customer now lets you export cases to CSV from the agent workspace ↗Source published 2026-08-04. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.