Amazon Connect expanded its per-user security profile limit from two to seven, enhancing access management granularity for agents serving multiple business lines. Each profile can be tailored to specific lines of business using tag-based or hierarchy-based controls, promoting least privilege access.
This upgrade supports complex organizational structures, for example allowing agents in financial firms to have dedicated permissions for credit cards, mortgages, and other services independently. The feature is rolled out across all AWS regions supporting Amazon Connect.
Source & further reading
Amazon Connect Customer now supports assigning up to 7 security profiles with granular access controls per user ↗Source published 2026-06-30. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.