Amazon Connect Customer introduced support for tag-based access controls on the agent login/logout report, allowing administrators to restrict visibility of agent activity based on resource tags like department identifiers. This facilitates compliance with regulatory standards by controlling who can view login/logout data at a fine-grained level.
For example, managers can be granted access only to the agents within their respective teams. This feature is available globally across AWS commercial and GovCloud regions where Amazon Connect Customer operates, enhancing security governance in cloud-based contact center environments.
Source & further reading
Amazon Connect Customer launches granular access controls for the agent login/logout report ↗Source published 2026-05-26. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.