Amazon Connect raised the maximum attachment size from 20 MB to 100 MB for chat, cases, and tasks, allowing enterprises to exchange larger diagnostic and compliance files within customer interactions. Administrators were empowered to configure custom file extensions to accommodate specific document types relevant to their workflows.
This enhancement targeted improved customer service efficiency by reducing the need for follow-up exchanges to share necessary files. The feature was rolled out across multiple AWS regions, spanning North America, Asia Pacific, Europe, Africa, and more, facilitating widespread adoption.
Source & further reading
Amazon Connect increases attachment file sizes and adds custom file types ↗Source published 2026-04-27. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.