Prior to this update, outbound campaigns required stopping and restarting to change dialing modes, limiting flexibility in responding to real-time conditions. The newly available dynamic dialing mode switching allows administrators to alter dialing methods on the fly, adapting to agent availability or contact priority without interrupting active campaigns.
This feature enhances operational efficiency by allowing seamless transitions between dialing strategies—such as switching from progressive to preview dialing and vice versa—optimizing agent workload and campaign success. It is offered at no extra cost and is available globally where Amazon Connect outbound campaigns operate. Vendor documentation details its usage, though independent evaluations of impact are not yet widely published.
Source & further reading
Amazon Connect now supports dynamic dialing mode switching for outbound campaigns ↗Source published 2026-02-26. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.