The update to Amazon Connect analytics dashboards allows administrators to use resource tags to define which users can view metrics for agents, queues, and routing profiles. This granular access supports role-based visibility, improving security and data governance.
For example, managers of the Customer Service department can be granted access only to metrics tagged accordingly. The dashboards are broadly available in AWS commercial and GovCloud regions. While AWS details this enhancement, its practical impacts on operational analytics remain user-dependent.
Source & further reading
Amazon Connect launches granular access controls for analytics dashboards ↗Source published 2026-02-12. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.