This feature allows administrators to define which field options are valid based on other fields by uploading CSV files rather than manually specifying each relationship. For example, it can map defect types applicable to selected product categories at scale.
The enhancement simplifies onboarding and configuration for complex field dependencies and is available in multiple AWS regions, assisting contact centers in efficient case management customization.
Source & further reading
Amazon Connect Cases now supports CSV uploads to map related field options ↗Source published 2026-02-06. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.