Amazon Connect Dashboards Gain Custom Business Dimension Filtering

Amazon Connect enhanced its dashboard capabilities by enabling metric filtering based on user-defined business dimensions, supporting more granular operational insights.

By Sofia Reed · Editorial pseudonym · 2026-01-02 · 1 min read

AI-ASSISTED REPORTING · RETROSPECTIVE ARCHIVE

Retrospective edition: 2026-01-02. Source published: 2025-12-29. Added to this archive: 2026-11-03. This briefing was prepared later from the linked announcement; it was not published on this website on the historical edition date.

Users can create filters using predefined attributes to segment data by factors like business division, product lines, or customer segments, tailoring insights to specific organizational needs. For example, filtering queue metrics by product line can reveal where agent training might improve handling times.

This feature is available in all AWS commercial and GovCloud regions offering Amazon Connect, providing greater customization for contact center analytics. The enhancement is operational within Amazon Connect dashboards, with no mention of third-party validation of impact or adoption.

Source & further reading

Amazon Connect dashboards now support filtering metrics based on custom business dimensions ↗

Source published 2025-12-29. This report was prepared with AI assistance from the linked primary-source material. Claims and limitations should be checked against the original announcement or research.